Zoho powers parts of how we work — Connect for client collaboration, Assist for remote support, Desk for ticketing — and we help Australian businesses adopt the broader Zoho suite where it adds real value.
Zoho's product suite covers a remarkable range — from team collaboration through CRM, ticketing, remote support, project management and finance — at pricing that suits Australian SMB realistically. We use Zoho internally and recommend specific Zoho tools to clients where they solve a real operational problem.
Zoho Connect is where we manage all virtual assistance work — tasks, progress, time and client communications. Zoho Assist is our preferred secure remote support tool. Zoho Desk powers helpdesk ticketing across our support service.
Internally we use Zoho Connect for team collaboration and client workspaces, Zoho Assist for secure remote support, and Zoho Desk for ticketing. We also help clients adopt Zoho tools as part of their business systems.
All virtual assistance work is managed through Zoho Connect, giving clients full visibility over tasks, progress, time and communication. See Service Tiers for how it works.